There is a great deal of frustration among the LastPass userbase because in order to access support, user must be logged into their accounts. Master passwords - usually regarded as the safety net - are also not working, and attempts to reset passwords are proving unsuccessful. In resynchronizing MFA data, as part of the reset process, users have found that LastPass does not recognize new MFA codes and they are therefore unable to access their accounts.
The problems started shortly after, and have gradually affected more and more users. LastPass started to notify users via email in early May about the need to reset their MFA apps, followed by in-app notifications a little later. Microsoft listens to feedback and restores options it cut from Windows 11.Microsoft rethinks replacing Mail and Calendar apps with Outlook for Windows.Microsoft updates Windows 11 system requirements and CPU support list.
But having followed the instructions given by the company, large numbers of users report that they are unable to access their LastPass vaults after being locked out their accounts. Starting last month, LastPass forcibly logged out users and required them to reset their multifactor authentication (MFA) apps such as Google Authenticator and Microsoft Authenticator. The problems stem from a forced authenticator app reset implanted by the company following a series of security incidents last year.
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The support forums of password management tool LastPass are filling up with complaints from confused and disgruntled users who found themselves locked out of their accounts.
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